Journey Air Elite Lightweight Folding Power Chair by Journey Health

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Frequently Asked Questions

Shipping
After placing your order, please allow about 1 to 3 business days (Mon-Fri) to process your order and get it shipped out of the warehouse. After that, please allow another 4 to 5 days on the road. Generally, we tell our customers to expect a delivery within 5 to 8 total days from the day of purchase. We use standard ground shipping (UPS or FedEx) for most items, but larger items such as beds or recliners require freight shipping and usually take about 1 to 3 weeks for delivery. If you order a larger item that requires freight delivery, the shipping company will call you about a week before the estimated delivery date to schedule the drop off. Expedited shipping is currently not an option. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages. These shipping times are only estimates, as we occasionally experience delays due to supply chain issues.

Returns
If you have any issues with your item, we are only a phone call or email away. We are happy to offer you a return within 30-days of the date of purchase. You will be responsible for any return shipping fees and a 2.9% processing fee. Lastly, some items may have no restocking fee, but some items may have a restocking fee that ranges anywhere between 5% to 20%. Every vendor is a little bit different, so please ask about your specific item for more information. To start a return, you can contact us at info@restoremobility.com or give us a call at 800-971-5369. To qualify for a return, the item must be in new/unused condition, and in the original box and packaging. Once your return is accepted, we’ll send you the instructions on how and where to send your package. Please note that most add-on accessories are non-refundable. Please also note that Journey items are non-returnable items.

Damages/Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@restoremobility.com.

Exchanges
The fastest way to ensure you get what you want is to go through the return process for the item you have, and once the return is accepted, you would then make a separate purchase for the new item.

Cancellations
If you wish to cancel your order, please let us know as soon as possible. The sooner the better! In general, we will try to capture your payment at the time of shipment or after 7 days from the date of purchase to avoid any processing fees due to cancellation. However, if you choose to cancel your order after we have captured your payment, then you will be subject to a 2.9% processing fee.

Hello!

Why buy from us?

If you buy from us, you are supporting a small business. We operate with only 3 employees! And you can rest assured that if you have any issues with your item, we are only a phone call or email away. We only sell BRAND NEW equipment!

Also...

We offer all of the following:

• Free Gift(s) with Every Purchase
• No Sales Tax
• Free Shipping on All Items Storewide
• Excellent Customer Service (Phone, Email, and Live Chat)
• Lifetime Phone Support and Troubleshooting
• Manufacturer's Warranty on All Items
• Extended Warranties Available at Extra Cost (Cover Accidental Damage) 

We are very appreciative that you have taken the time to explore our website. My name is Evan, the owner here at Restore Mobility. My family and I are here to provide you with the best mobility products, for the best prices, and most importantly, with the best customer service. We all know how it goes when you buy something from a big box store... You might run into an issue with your product, and try to reach out to the customer service department, only to be put on hold for 15 minutes, or end up chatting with a robot. We want you to feel as though you are shopping in a local store in your hometown, where a great sense of warmness is felt upon entering, and there are friendly people waiting at the front counter to provide you with all of the answers to your questions. We value integrity and honesty, and we strive to provide exactly that for every single customer that we work with. Please never hesitate to email or call us with any questions and we will get back to you either immediately, or as soon as we see the notification that you have contacted us. 

Sincerely, 

-Evan
Owner

Price Match Guarantee

We are committed to offering you the best value for your dollar with the lowest prices — guaranteed! If you find a lower price (excluding shipping and handling) on an identical item anywhere in the U.S., we'll match it! Please follow the instructions below.

Before you place an order:

Email us at info@restoremobility.com and tell us:

- the specific title of the item you are interested in

- the lowest price that you have seen for the product

Then, we will adjust the price before your purchase.

After you've placed an order:

Email us at info@restoremobility.com and tell us:

- your order number

- the lowest price that you have seen for the product

Then, we will refund the appropriate amount.