About the EWheels EW-18 Stand-N-Ride Mobility Scooter
The EWheels EW 18 is a simplified mobility scooter work-horse with a smooth ride. Excellent for warehouse applications, school/college campus, shopping complexes, enclosed parking garages, security officers for patrol, or just about any application that you need silent (no emission) transportation. With a weight capacity of 300 lbs, top speed of 15 mph, and estimated range of 20 miles, the EW 18 is a reliable and efficient choice for all your mobility needs. The scooter has a maximum climbing angle of 10⁰, turning radius of 22”, and ground clearance of 4.25”, making it easy to maneuver in tight spaces. The EW 18 also features a basket, providing ample storage space for your belongings. With its powerful 350W brushless hub motor, 350W controller, and 12V x 12AH batteries, the EW 18 Scooter delivers a smooth and efficient ride. The scooter also comes equipped with handbrakes, ensuring a safe and stable ride. With an overall weight of just 78 lbs, the EWheels EW 18 is a lightweight and portable option for all your mobility needs.
Shipping After placing your order, please allow about 1 to 3 business days (Mon-Fri) to process your order and get it shipped out of the warehouse. After that, please allow another 4 to 5 days on the road. Generally, we tell our customers to expect a delivery within 5 to 8 total days from the day of purchase. We use standard ground shipping (UPS or FedEx) for most items, but larger items such as beds or recliners require freight shipping and usually take about 1 to 3 weeks for delivery. If you order a larger item that requires freight delivery, the shipping company will call you about a week before the estimated delivery date to schedule the drop off. Expedited shipping is currently not an option. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages. These shipping times are only estimates, as we occasionally experience delays due to supply chain issues.
Returns If you have any issues with your item, we are just a phone call or email away. We offer returns within 30 days of the purchase date, except for FreeRider and EWheels products, which have a 14-day return policy. Please note that Journey, Tzora, and JBH items are non-returnable. To start a return, contact us at info@restoremobility.com or call 800-971-5369. To qualify, the item must be in new and unused condition, and in the original box and packaging. You will be responsible for return shipping fees and a 2.9% processing fee. Some items may have no restocking fee, while others may have a restocking fee ranging from 5% to 25%. Since every vendor is different, please inquire about your specific item for more details. Once your return is accepted, we will provide instructions on how and where to send your package. Please note that most add-on accessories and any white glove delivery fees are non-refundable.
Package Refusal If you choose to refuse the package for any reason, it will be processed as a standard return, and all applicable return fees, including return shipping, restocking fees, and processing fees, will apply as outlined above.
Package Undeliverable If the package cannot be delivered due to circumstances beyond our control (e.g., a blocked driveway or the delivery truck being unable to access your location) but you still wish to receive the package, you will be responsible for any re-delivery fees. Additionally, you will be responsible for covering any storage fees incurred during the time required to arrange a new delivery plan.
Damages/Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@restoremobility.com.
Exchanges The fastest way to ensure you get what you want is to go through the return process for the item you have, and once the return is accepted, you would then make a separate purchase for the new item.
Cancellations If you wish to cancel your order, please let us know as soon as possible. The sooner the better! In general, we will try to capture your payment at the time of shipment or after 7 days from the date of purchase to avoid any processing fees due to cancellation. However, if you choose to cancel your order after we have captured your payment, then you will be subject to a 2.9% processing fee.
Hello!
Why buy from us?
If you buy from us, you are supporting a small business. We operate with only 3 employees! And you can rest assured that if you have any issues with your item, we are only a phone call or email away. We only sell BRAND NEW equipment!
Also...
We offer all of the following:
Free Gift(s) with Every Purchase
No Sales Tax
Returns within 30 Days (Some items have a 5% to 25% restocking fee)
Free Shipping on All Items Storewide
Excellent Customer Service (Phone, Email, and Live Chat)
Lifetime Phone Support and Troubleshooting
Manufacturer's Warranty on All Items
Extended Warranties Available at Extra Cost (Cover Accidental Damage)
We are very appreciative that you have taken the time to explore our website. My name is Evan, the owner here at Restore Mobility. My family and I are here to provide you with the best mobility products, for the best prices, and most importantly, with the best customer service. We all know how it goes when you buy something from a big box store... You might run into an issue with your product, and try to reach out to the customer service department, only to be put on hold for 15 minutes, or end up chatting with a robot. We want you to feel as though you are shopping in a local store in your hometown, where a great sense of warmness is felt upon entering, and there are friendly people waiting at the front counter to provide you with all of the answers to your questions. We value integrity and honesty, and we strive to provide exactly that for every single customer that we work with. Please never hesitate to email or call us with any questions and we will get back to you either immediately, or as soon as we see the notification that you have contacted us.
Sincerely,
-Evan Owner
Price Match Guarantee
We are committed to offering you the best value for your dollar with the lowest prices — guaranteed! If you find a lower price (excluding shipping and handling) on an identical item anywhere in the U.S., we'll match it! Please follow the instructions below.
Before you place an order:
Email us at info@restoremobility.com and tell us:
- the specific title of the item you are interested in
- the lowest price that you have seen for the product
Then, we will adjust the price before your purchase.
After you've placed an order:
Email us at info@restoremobility.com and tell us:
- your order number
- the lowest price that you have seen for the product
Very satisfied with this scooter, no issues runs great.
R
Rachel M.
Excellent
A great scooter, fast and reliable.
W
William M.
My EW18
Do to weather have only had it out one time it’s very easy to use have got to call to see how to adjust the brakes I did add mirrors so can see behind myself a nd a rechargeable bikkecycle brake and turn signal am replacing front tire with a knobby tire for better traction
E
Ernest B.
ive star treatment
awesome scooter great shipping , works perfect, and my wife loves it
